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FREQUENTLY ASKED QUESTIONS
If you bought your Schumacher product from a third party retailer, please refer to their return policy. If you bought your Schumacher product from our website, you must return the product in its original condition, with the original receipt and packaging, within 30 days of the date of delivery to the original purchaser. We will happily exchange your product or provide a full refund of the original purchase price. All returns require a Return Merchandise Authorization (RMA) number, which must be obtained through Customer Service.
NOTE: The customer is responsible for all return shipping costs. We also recommend that you use UPS or FedEx Ground Service and insure the package for its retail price.
Schumacher offers a limited warranty for all our products. In order to file a claim against your warranty, your product must be registered. If you bought your product from a third-party retailer, be sure to have the receipt handy as you will need the purchase date to register your product. You will also need your product’s serial number and UPC code. The serial number can be found on the unit and the UPC code is located on the packaging.
The type of charger you are using more accurately determines this, but generally, your battery charger is safe to leave powered up and connected to your battery until the battery has reached a full charge. However, most chargers aren’t designed to leave your battery connected indefinitely. The only chargers recommended for extended or storage applications are the 1.5-, 2-, and 3-amp charger/maintainers specifically designed for long-term, slow-trickle charging/maintenance applications. However, problems with the battery, electrical problems in the vehicle, improper connections, or other unanticipated conditions could cause excessive voltage draws. As such, occasionally monitoring the battery and the charging process is recommended.
Standard wet cell batteries are still a common lead-acid battery type in use today. They usually are not sealed, and electrolyte can be added through holes in the top casing of the battery. Gel cell batteries are sealed and cannot be re-filled with electrolyte; therefore, they have a smooth top with no access holes. AGM (Absorbed Glass Mat) batteries are becoming very popular in the evolution of lead-acid batteries. They are sealed like gel cell batteries but are typically smaller and can be recognized by their more compact size. Lithium batteries are the smallest size vehicle battery and are also drastically lighter than standard, AGM, or gel batteries. Lithium batteries, or more typically LiFePO4 (Lithium Iron Phosphate) batteries, are lithium-ion based and offer good safety characteristics along with resistance to vibration.